Redibis Hosting Terms of Service
Red Ibis Hosting provides Internet World Wide Web site Hosting, Editorial, Marketing, and Development. Red Ibis Hosting endeavors to have the content of your Web site available and to meet certain guarantees. This Terms of Service outlines those digital agreements and guarantees. Red Ibis Hosting retains sole discretionary power when determining if a guarantee has not been met.
99% Uptime Guarantee
This 99% uptime guarantee applies to any Red Ibis Hosting client in good financial standing with Red Ibis Hosting at the time of a service outage.
(2.) Terms of Service & Specifications
Red Ibis Hosting endeavors to have the content of your web site available for http access by any party in the world 99% of the time. Network downtime (unavailability) is defined as 100% packet loss from Red Ibis Hosting to its backbone providers. Downtime is measured past 10 minutes after notification of network failure via Red Ibis Hosting's help desk contact system. If the email system itself is unreachable, customer assistance must be started by calling the Red Ibis Hosting customer service number. Red Ibis Hosting's administrators will determine the end of the downtime by a trace-route to the customer's machine from outside the Red Ibis Hosting network.
a. Shared Hosting - In the event that your web site is not available for more than 99%, Red Ibis Hosting will credit the following month's service fee as follows. For any shared hosting client, such credit shall be retroactive and shall be as calculated below and as measured 24 hours a day in a calendar month, with the maximum credit not to exceed fifty (50) percent of the monthly service charge for the affected month.
|95% to 98.9%||10%|
|90% to 94.9%||20%|
|89.9% or below||50%|
In order for you to receive a credit on your account, you must request
such credit within seven (7) days after you experienced the down time.
You must request credit by sending an electronic mail message to Red Ibis Hosting's Help Desk account.
For security, the body of this message must contain your account domain
name, the dates and times of the unavailability of your website, and such
other customer identification requested by Red Ibis Hosting. Credits will
usually be applied within sixty (60) days of your credit request. Credit
to your account shall be your sole and exclusive remedy in the event of
Customer shall not receive any credits under this TOS in connection with any failure or deficiency of Web Site Availability caused by or associated with:
a. circumstances beyond Red Ibis Hosting's reasonable control, including, without limitation, acts of any governmental body, war, insurrection, sabotage, armed conflict, embargo, fire, flood, strike or other labor disturbance, interruption of or delay in transportation, unavailability of or interruption or delay in telecommunications or third party services, virus attacks or hackers, failure of third party software (including, without limitation, ecommerce software, payment gateways, chat, statistics or free scripts) or inability to obtain raw materials, supplies, or power used in or equipment needed for provision of this TOS;
b. failure of access circuits to the Red Ibis Hosting Network, unless such failure is caused solely by Red Ibis Hosting;
c. scheduled maintenance and emergency maintenance and upgrades;
d. DNS issues outside the direct control of Red Ibis Hosting;
e. issues with FTP. POP, IMAP, or SMTP customer access;
f. false TOS breaches reported as a result of outages or errors of
any Red Ibis Hosting measurement system;
g. customer's acts or omissions (or acts or omissions of others engaged or authorized by customer), including, without limitation, custom scripting or coding (e.g., CGI, Perl, HTML, ASP, etc), any negligence, willful misconduct, or use of the Services in breach of Red Ibis Hosting's Terms and Conditions and Acceptable Use Policy;
h. e-mail or webmail delivery and transmission;
i. DNS (Domain Name Server) Propagation.
j. Outages elsewhere on the Internet that hinder access to your account. Red Ibis Hosting is not responsible for browser or DNS caching that may make your site appear inaccessible when others can still access it. Red Ibis Hosting will guarantee only those areas considered under the control of Red Ibis Hosting: Red Ibis Hosting server links to the Internet, Red Ibis Hosting's routers, and Red Ibis Hosting's servers.