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Your privacy is important to us. We want you to feel comfortable using Red Ibis Hosting services. Because we gather certain types of information about the users of Red Ibis Hosting's services, we feel you should fully understand what information we gather and how we use that information. Red Ibis Hosting employees are required to familiarize themselves with this privacy policy as a condition of their employment, and any employee violating the policy is subject to disciplinary action.

What Information Does Red Ibis Hosting Gather?

When you register for a Red Ibis Hosting account, Red Ibis Hosting may obtain contact information, such as your name, address, email address, and phone number, as well as payment information, such as your credit card number. When you use Red Ibis Hosting's service, our systems record information about your session, such as the dates and times of use, and the specific Internet address assigned to you. Red Ibis Hosting also tracks requests you make for information on Red Ibis Hosting's products and services, and responses you provide to Red Ibis Hosting surveys. Finally, Red Ibis Hosting keeps records of your payment history and communications you have with Red Ibis Hosting's support team. Except in extraordinary circumstances (when we receive a court order, to protect the company's rights or property, or in emergencies where someone's safety is at risk), Red Ibis Hosting does not keep track of what sites you visit when you are using the service.

What Does Red Ibis Hosting Do With This Information?

Red Ibis Hosting uses the information it gathers in order to provide you with the best online experience possible. As you might expect, contact information is used to contact you concerning your account and our company. Payment information is used to validate your identity and to bill you for the services and products you order. Information on your online sessions is used to allocate system resources and to ensure compliance with Red Ibis Hosting's Terms of Service Agreements (TOS). Information on your communications with Red Ibis Hosting's support team is used to address the issues raised by your communications. In addition, Red Ibis Hosting regularly sends out mailings regarding the operation of its service and other goods and services that it believes may be of interest to you. You may request that Red Ibis Hosting not send you mailings relating to other goods and services at the URLs listed in this section or contact us via our online form contact us. Red Ibis Hosting reserves the right, however, to send bulletins and other important information regarding the service at its discretion.

Does Red Ibis Hosting Give Subscriber Information to Third Parties?

Red Ibis Hosting will not give or disclose information regarding its subscribers except (i) when we receive legal process such as a court order; (ii) when reasonably necessary to protect the company's rights or property; or (iii) in emergencies where someone's safety is at risk.

You should be aware, however, that any information that you disclose in a public space such as a chat room, bulletin board, or personal Web site, Red Ibis Hosting's DNR domain registration is freely available to anyone else visiting that space. Red Ibis Hosting cannot safeguard any personally identifiable information you disclose in these locations, nor can it ensure that information you voluntarily supply to third parties remains private. Please review the privacy policies of third party sites you frequent to ensure that your privacy preferences are respected.

How Can I Correct or Update the Information?

To request a copy of the contact Red Ibis Hosting has on your account, send an e-mail to our Help Desk. You may correct that information as appropriate by returning a message to the same address. Please keep in mind that under Red Ibis Hosting's Terms of Service Agreements (TOS), subscribers are required to provide Red Ibis Hosting with current contact and billing information. Red Ibis Hosting may require a copy of a government issued form of identification before disclosing billing information or before making changes to the billing or contact information on an account.

What Happens to the Information if I Leave Red Ibis Hosting?

If you ever leave Red Ibis Hosting, Red Ibis Hosting will normally delete your personally identifiable account information after the account is cancelled, unless we are under a legal obligation to retain it. We preserve account information for this short period of time in the event you wish to reactivate your account and retain your previous e-mail address. However, in the event of any accounting irregularities, Red Ibis Hosting reserves the right to retain your contact and billing information as necessary to resolve the matter.

Changes to This Policy and Questions About Privacy

Red Ibis Hosting reserves the right to make changes to this policy. Those changes will become effective 30 days after notice of them is posted here. If you have any questions about this privacy policy, please send them via our contact us form.